Patient Access Representative
University hospitalsOhio, United States
Posted April 9, 2026
Full Time
About the Company
University Hospitals is a leading integrated health system founded in 1866, operating 23 hospitals, 50+ health centers, and 200 physician offices across 16 counties in northern Ohio. Its flagship quaternary care campus, University Hospitals Cleveland Medical Center, is a top‑ranked academic medical center affiliated with Case Western Reserve University, Northeast Ohio Medical University, Oxford University, and the Technion, and hosts the nationally recognized UH Rainbow Babies & Children’s Hospital, UH MacDonald Women’s Hospital, and the NCI‑designated UH Seidman Cancer Center. The system delivers comprehensive specialty care—including oncology, cardiology, neurology, orthopedics, pediatrics, and transplant services—while supporting more than 3,000 concurrent clinical trials and research studies across 19 Clinical Care Delivery and Research Institutes. With a workforce of over 30,000 employees and a reputation for excellence reflected in U.S. News & World Report’s “America’s Best Hospitals” rankings, University Hospitals exemplifies a patient‑centric, research‑driven approach that sets industry standards in quality, innovation, and community impact.
Job Description
The Patient Access Representative serves as the first point of contact for all patients and their families, ensuring accuracy of demographic, insurance, payment and other vital patient information, and helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule.
Requirements
- High School Equivalent / GED (Required)
- 1+ years Customer Service (Required)
- Exceptional communication skills (Required)
- Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required)
- Strong organizational skills (Required)
- Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required)
- Attention to detail to ensure all patient information is accurate and available (Required)
- Compassion to help patients and caregivers in difficult situations (Required)
- Understanding of the importance of confidentiality (Required)
- Basic knowledge of electronic health records and basic medical terminology (Required)