Coordinator Referral - Referral Mgmt - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

The Referral Coordinator at Keck Medicine of USC is responsible for managing and coordinating the process of referring patients to the appropriate provider, communicating with patients, and supporting the clinic in synchronizing appointments, authorizations, and tests. The position requires good telephone and interpersonal skills, efficient organization of incoming consults, and ability to coordinate team communication throughout the day.

Requirements

• Create and update patient charts in the Cerner electronic health record system
• Verify patient insurance eligibility and benefits, obtaining prior authorizations and referrals from payers as necessary
• Serve as a liaison between patients, referring providers, payers, and clinical departments by phone and electronic communication
• Track, monitor, and follow up on open referrals to support timely completion
• Maintain compliance with HIPAA, patient privacy regulations, and internal policies
• Utilize electronic health records, Ambulatory Referral Management (ARM), and communication tools to accurately manage referrals and support operational efficiency

Benefits

• Health Insurance
• Retirement Plan
• Paid Time Off