Support Coordinator II - Manhattan Beach BCO Ortho Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

The Support Coordinator II role provides intermediate-level support coordination in an ambulatory clinic, ensuring smooth outpatient flow and optimum patient satisfaction. Responsibilities include coordinating appointments, managing clinic preparation, customer service, and communication between patients and caregivers.

Requirements

• High School or equivalent
• Demonstrated ability in customer service, intake and scheduling
• Proven record of dealing with the public in a customer service role
• Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems
• Excellent communication skills, including the ability to speak, read and write English proficiently
• Knowledge and understanding of insurance plans and types of coverage provided, including government health programs
• Ability to work independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility
• Certification - Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date.

Benefits

• Competitive hourly rate range: $25.00 - $39.69
• Paid time off
• Retirement plan
• Health insurance
• Other benefits as per USC's employee benefits package