The Community Manager position encompasses a wide range of duties, including operations and management of the property, marketing, budgeting, and supervising staff.
Requirements
- Prepare and implement a business-marketing plan for the property each year
- Project expenses and obtain approval prior to any expense overage
- Maintain budgeted occupancy levels at budgeted rental rates
- Prepare and monitor operating budget and report on status of property
- Achieve the highest possible NOI through effective cost control and maximizing revenue
- Collect specified rents, delinquent rents, and file evictions as necessary
- Direct deposit accounting functions
- Conduct regular training and weekly meetings for all staff members
- Arrange for alterations, maintenance upkeep, and/or reconditioning of property
- Supervise maintenance of buildings and grounds
- Responsible for hiring, training, and retention of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required
- Perform subordinate associates’ performance evaluations
- Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates
- Arrange for and approve purchasing of supplies, services, and goods for use on property
- Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc.
- Develop and implement resident retention, marketing, and advertising programs
- Respond to after hours or emergency calls as necessary
- Maintain integrity of community and its employees by monitoring all output
- Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly
- Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed
- Assist with eviction of residents in compliance with court order and directions from Lawyer
- Create a positive environment for the staff and promotes a quality living experience for the residents
- Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws
- Provide recommendations for capital improvements and manage completion of work with approvals given by Company
- Maintain market knowledge and relationships with competitors
- Organize & implement a successful plan for community Move-In and Move-Outs
