Technical Support Specialist
UnlimitNew York, United States • New Delhi, India • Belgrade, Central Serbia, Serbia
Posted January 20, 2026
Full Time
About the Company
Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure.
Job Description
Unlimit is seeking a Technical Support Specialist to join their team. The role will involve creating customer-facing technical documentation, managing merchant incidents, and troubleshooting payment issues. The ideal candidate will have experience in financial services, payments domain knowledge, and strong technical literacy.
Requirements
- Proven experience creating customer-facing technical documentation
- Willingness to work in shifts and provide after-hours monitoring/coverage
- Financial services experience: 2+ years in a bank, PSP, acquirer, payment gateway, card processor, or similar regulated payments/fintech environment
- Payments domain knowledge: understanding of payment flows and lifecycles
- Strong technical literacy with REST APIs, HTTP, JSON
- Hands-on troubleshooting with Postman (or similar)
- Solid hands-on experience building and troubleshooting API integrations
- Good working knowledge of at least one programming language
- Ability to work with observability tools (Splunk, Grafana)
- Experience operating in a ticket-driven environment with strict SLAs
- Strong written and spoken English
- Proficient in using customer support ticketing platforms