Unlock's mission is to unleash the power of home equity to enrich people’s lives. The Senior UX Designer - Origination & Servicing is responsible for designing intuitive user experiences across complex workflows, including lending-like processes.
Requirements
- 3-8 years of professional UX design experience
- Strong expertise in interaction design, information architecture, and service design
- Ability to design for multi-step, rule-driven processes such as lending, underwriting, onboarding, or servicing
- Experience conducting user research, usability testing, and synthesizing findings into actionable design recommendations
- Proficiency with prototyping and design tools
- Excellent communication skills and ability to collaborate closely with Product, Engineering, Compliance, and Operations stakeholders
- Ability to break down ambiguous problems and produce structured, testable UX solutions
- Interest in leveraging AI in the design process
Benefits
- Dynamic and inclusive work environment
- Competitive compensation package
- Ongoing professional development and career advancement opportunities
- Flexible work arrangements and a strong emphasis on work-life balance