Senior Engagement and Training Coordinator - IT Services -107056 - Grade 8

The Senior Engagement and Training Coordinator will play a central role in supporting BEAR services and national and Tier 2 resources operated by Birmingham, focusing on engagement and training around the Baskerville NCR, supporting a distributed community of researchers across the UK.

Requirements

• Educated to degree level or equivalent qualification, preferably in a subject with a strong data component.
• Broad and deep experience advising and supporting researchers with complex computing needs.
• A strong understanding of the needs of researchers and how these might differ from corporate IT settings.
• Sound understanding of core computing concepts including networking, security and scripting.
• Familiar with UNIX or Linux as well as Windows PCs and Mac, and some associated software applications.
• Good customer relationship management skills, coupled with high levels of diplomacy and the ability to deal with all levels of professional and academic staff.

Benefits

• 40 days paid holiday a year
• one paid day a year for volunteering
• occupational sick pay
• a pension scheme
• three high quality subsidised day nurseries