Sr. Customer Success Manager

UpKeep is a leading cloud-native Asset Operations Management platform serving over 4,000 businesses worldwide. We're hiring a Sr. Customer Success Manager to drive product adoption, maximize customer value, and mitigate churn risks. This role will be responsible for a portfolio of accounts within our high-touch engagement model, serving as the primary advocate for the customer and working with cross-functional teams to deliver an exceptional customer experience.

Requirements

• Manage a dedicated book of business within a high-touch engagement model
• Build strong, trusted customer relationships through recurring weekly or monthly meetings, ongoing email and phone communication, and periodic onsite engagements
• Act as a trusted product advisor, driving sustained usage and adoption of UpKeep's core platform and all add-on products to maximize long-term customer value
• Deliver value-driven engagements such as adoption check-ins, quarterly business reviews (QBRs), and tailored product walkthroughs
• Drive consistent customer engagement across multiple channels, including email, phone, video conferencing, webinars, and onsite visits as needed

Benefits

• Competitive compensation package including base salary + company bonus + variable + benefits
• Equity and upside, not just a paycheck
• Benefits that support your health, focus, and long-term growth