Technical Support Analyst
Upland SoftwareBucharest, Romania
Posted May 28, 2026
Full Time
About the Company
Upland Software is the intelligence layer that unifies and contextualizes enterprise knowledge, content, and data, turning isolated information into actionable outcomes for every human and agent.
Job Description
Upland Software is seeking a Technical Support Analyst to join their team. The ideal candidate will have strong technical and communication skills, as well as fluency in French and English. They will be responsible for providing technical support to customers and managing cases through their entire life-cycle.
Requirements
- Excellent command of French and English (written and verbal)
- Strong Communication
- Strong knowledge of Web Technologies (ex: HTML, CSS, PHP, jQuery, NodeJS)
- Workflow – terminologies and understanding
- Ticket Management software (Zendesk, FreshDesk, Jira or other)
- Strong analytical skills and logic
- Autonomy and initiative in troubleshooting with strong problem-solving abilities
- Ability to handle multiple tasks simultaneously
- Good sense of priority and urgency
- Ability to summarize and document
- Great adaptability and desire to learn continuously
- Good communication and interpersonal skills
- Desire and ability for team work
- Windows Server OS
- Browser/Server/Network Diagnostic tools
- MS Office
- Desired Skills and Experience: 1 year of experience in technical software support or University equivalent qualifications
