Technical Support Analyst

We are looking for a Technical Support Analyst to provide technical support to users of Objectif Lune's software and solutions in the UK, with a focus on excellent customer service and technical skills.

Requirements

• Excellent command of French and English (written and verbal)
• Strong knowledge of Web Technologies (ex: HTML, CSS, PHP, jQuery, NodeJS)
• Workflow – terminologies and understanding
• Ticket Management software (Zendesk, FreshDesk, Jira or other)
• Strong analytical skills and logic
• Autonomy and initiative in troubleshooting with strong problem-solving abilities
• Ability to handle multiple tasks simultaneously
• Good sense of priority and urgency
• Ability to summarize and document
• Great adaptability and desire to learn continuously
• Good communication and interpersonal skills
• Desire and ability for team work
• Windows Server OS
• Browser/Server/Network Diagnostic tools
• MS Office