Technical Support Analyst

UpGuard is seeking a Technical Support Analyst to provide technical support to the UpGuard Community and staff globally while providing world-class enterprise support for customers. The role involves analyzing customer pain points, mitigating them, and working with customers worldwide to gain insight into the world's most important industries and institutions.

Requirements

• 1 year of experience providing technical support
• Bilingual in English and Spanish to a business proficiency
• Comprehension of working across tiered support systems
• Experience with the Linux command line
• Identifying and verifying cyber security risks
• A strong foundation of understanding in the following IT tools and standards: Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, and Email Security
• Critical thinking skills to investigate and work through complex problems and provide timely solutions
• Excellent verbal and written communication skills
• The ability to work collaboratively and creatively across multiple teams
• Self-motivated, participatory, and eager to continuously learn and adapt to new tools and technologies
• Create and innovate using AI and cutting-edge technologies

Benefits

• Monthly Lifestyle subsidy
• WFH set-up allowance
• $1500 USD annual Learning & Development allowance
• Generous Annual Leave/PTO allowances
• 18 weeks paid Parental Leave
• Personal Leave allowance
• Fully remote working environment
• Top-spec hardware
• Generative AI subsidy