Accommodation Enquiries Assistant

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive. We are looking for an Accommodation Enquiries Assistant to join our Reading team and play a key role in helping us deliver exceptional services.

Requirements

• Triage all incoming customer queries via a front facing service desk, telephone calls, live chat enquiries and email enquiries
• Provide first response to all student enquiries including tenancy references, proof of residency queries and early arrival enquiries
• Assist in delivering student facing sales and administration activity from re-applicant accommodation enquiry through to departure
• Record and track volumes of face-to-face customer queries, complaints, telephone calls, emails, chatbot queries, and other student related queries as part of the team’s monthly reporting requirements
• Attendance at Open days, intake and recruitment events as required with ad hoc weekend requirements

Benefits

• 25 days holiday plus bank holidays
• life insurance
• pension
• training
• two paid volunteering days each year
• cycle to work scheme
• store discounts
• discounts from a variety of top retailers, restaurants, gyms and more