Operations Customer Service Assistant
UPSSingapore, Singapore
Posted August 7, 2022
Full Time
About the Company
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re almost 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok. Facebook: www.facebook.com/ups Instagram: www.instagram.com/ups/ Twitter: www.twitter.com/ups TikTok: UPS YouTube: www.youtube.com/ups Website https://about.ups.com/ The UPS Foundation’s social impact report: https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html Career Site upsjobs.com
Job Description
The Customer Service Representative is accountable for maintaining excellent service levels for internal and external customers through accurate data entry, continuous process improvement, and prompt resolution of issues.
Requirements
- 3-4+ years industry experience in Contract Logistics / 3PL
- 2-3+ years customer service experience required, additional administrative / data entry experience
- Excellent communication in English (verbal and written) and presentation skills
- Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
- Strong problem solving skills; proven ability to work well both independently and as part of a team required
- Proficient computer and keyboarding skills required(Microsoft Word and Excel)
- Knowledge of order entry systems and warehouse management systems is required