UpSlide is the number one productivity solution provider for financial services, with a culture that values excellence, trust, happiness at work, and a commitment to making a positive impact on the world.
Requirements
- At least 3 years of experience in Customer Success, Account Management, or a related client-facing role in a B2B environment
- Experience managing mid-market or large and multi-entity accounts with revenue responsibility
- A strong client-centric and value-oriented mindset
- A strong sense of ownership and accountability for account performance and outcomes
- Experience handling renewals, identifying expansion opportunities, and managing churn risks
- Confidence leading business conversations, including complex or challenging discussions
- Excellent written and verbal communication skills in French (65% of the job is in French)
- Excellent written and verbal communication skills in English (minimum C1)
- Strong analytical skills and comfort working with data, dashboards, and CSP tools (Planhat and/or Salesforce experience is a plus)
- Ability to build structured account plans tailored to client pain points and proactively execute them
- Ability to work independently while collaborating cross-functionally
Benefits
- Make a real difference and be at the very centre of a self-funded and growing SaaS company
- International environment with five offices (Paris, London, Berlin, New York, Singapore) and users in more than 60 countries
- Hybrid work policy with 2 days/week work from home
- Work-from-home budget of €500
- High-quality training and professional development programs
- Annual stipend for external learning resources
- Wellness package of €50 per month
- Paid parental leave for the birthing/non-birthing parent and help for parents of children under seven
- 25 vacation days and 8 RTT (with one taken for Solidarity Day)
- Company events and international company events (e.g. annual company seminar, team seminar, and sustainability actions taken throughout the year)
- Tickets restaurants (Swile), healthcare (mutuelle - Alan), and transportation reimbursements
