Manager, Customer Success
UpflowParis, Ile-de-France, France
Posted March 26, 2026
Full Time
About the Company
Upflow builds Financial Relationship Management (FRM) technology to help B2B companies get paid faster, more predictably, and with stronger customer relationships.
Job Description
Upflow is looking for a Manager of the Customer Success Team to maximize merchant value, retention and expansion while building a scalable, high-performing organization.
Requirements
- 5+ years in Customer Success in B2B SaaS, including team leadership experience
- Proven track record of owning and improving NRR, retention and expansion
- Strong operator: able to move from strategy → execution → results
- Data-driven: comfortable building and using metrics, forecasts, and health signals
- Experience working cross-functionally with Sales, Product and Marketing
- Builder mindset: you bring structure where things are still evolving
- Experience in international environments (EMEA/US is a plus)
- Experience with mid-market / complex B2B stack is a strong plus
- Fluent in English (French is a plus)
Benefits
- 35 paid days off
- meal vouchers
- cool offices
- top-of-the-range equipment
- great healthcare
- offsites: Regular offsites with the team, meetups, and strong connections to the startup ecosystem
