Customer Success Manager (EMEA)

Upflow is looking for a Customer Success Manager to manage a portfolio of US and EMEA accounts, focusing on value delivery, account expansion, and retention. The ideal candidate has 3+ years of experience in a CSM role, is a native English speaker with excellent written and verbal communication skills in French, and has a proven track record of exceeding targets.

Requirements

• 3+ years of experience in a CSM role for other winning SaaS companies
• Native English speaker with excellent written and verbal communication skills in French
• Growth-focused individual with a proven track record of exceeding targets
• Entrepreneurial mindset and at ease in a very fast-paced and rapidly changing environment
• Proven track record of building relationships and delivering outcomes
• Customer-centric approach: passionate about delivering outstanding service to customers
• Data-driven, analytical, and process-oriented
• Eager to learn and to collaborate cross-functionally
• Based in Paris

Benefits

• Health insurance
• Disability insurance
• Vision insurance
• Dental insurance
• Flexible working hours
• Unlimited vacation time
• Professional development opportunities