The Care Coordination Practitioner uses the housing first model and trauma-informed care approach to help adults experiencing homelessness, conducting assessments, and helping guests establish and achieve their short and long-term goals.
Requirements
- Ensure that interactions with guests are people-centered, solution-focused, and strengths-based
- Use the principles of harm reduction, trauma-informed care, and housing first when working with guests
- Practice self-awareness and cultural humility as member of diverse team; be conscientious and sensitive to power and other interpersonal dynamics with other team members
- Build positive relationships and trust with housed and unhoused community members
- Engage with individuals in distress, assess the cause, and use strategies to de-escalate the situation
- Perform wellness checks for guests who requires close attention
- Maintain a caseload of 15-30 guests based on current needs and resources
- Work with guests to complete assessments, identify strengths and resources, and set goals
- Coordinate and monitor referrals to benefits, entitlements, health care, immigration services, employment opportunities, and other community services
- Manage contacts with outside agencies, acting as a guest liaison and support self-advocacy and access to needed/preferred resources
- Coordinate with medical professionals and connect guests with crisis support services as needed
- Enroll guests in benefits using SOAR
- Engage with guest to build a housing service plan and help them set attainable goals
- Assist guests with attaining correct documentation in preparation for permanent housing
- Will help guests navigate the process of applying for and securing permanent housing
- Set up individual files for new guest and ensure documents are secure and HIPPA guidelines followed
- Effectively use systems and tools such as HMIS, to ensure compliance with data standards and record-keeping as required by Urban Alchemy policies, regulatory agencies, and grant requirements
- Document all guest interactions, maintaining accurate notes and reports
- Provide transportation for guests to get to appointments and make home-visits as needed
- Plan and lead groups and activities for guests based on their needs and interests
- Work flexible hours and/or shifts, weekends, and on-call shifts
- Will support all staff with meeting the needs of guests
Benefits
- Paid time off
- Health insurance
- Other benefits
