The Practitioner, Guest Services provides outstanding care and customer service to guests at Urban Alchemy interim housing sites. They create a warm and welcoming environment while maintaining safety and order within the site.
Requirements
- 1+ year working in a similar position preferred
- Maintains ethical and professional standards and boundaries
- Handles sensitive and confidential information with discretion
- Works well in a team environment with diverse populations while providing excellent customer service
- Works effectively in a high-stress, dynamic environment while maintaining a calm demeanor
- Listens actively and communicates information and resources based on guests' needs
- Understands barriers that guests might be facing and advocates for them as needed
- Reads, understands, and follows instructions, procedures, and safety guidelines
- Executes tasks in a timely manner
- Strong communication and interpersonal skills with the ability to interact comfortably with guests and staff
- Strong time management skills to coordinate complex tasks efficiently
- High school diploma, GED, or professional training preferred
- Bilingual (English/Spanish) preferred
- Values kindness and respect in all interactions
- Genuinely aligned with the company's mission, values, and model
- Collaborative team player with a positive, solutions-oriented mindset
- Adaptable and comfortable working in a fast-paced, dynamic environment
- Compassionate and emotionally resilient when serving individuals experiencing poverty, mental illness, addiction, or homelessness
- Able to obtain and maintain background clearance in accordance with company policy
- Lived experience with incarceration and/or homelessness is valued
- Able to use a smartphone or tablet to enter data
- Valid driver's license and good driving record preferred
- Standing: 4-7 hours
- Walking: 4-7 hours
- Sitting: less than 2 hours
- Bending at Waist: less than 3 hours
- Lifting: Up to 25 lbs occasionally
- Able to assist guests with mobility needs
Benefits
- Paid time off
- Health insurance
- Other benefits
