We are seeking a Patient Service Representative I to provide customer service and ensure the patient experience is exemplary. The ideal candidate will have 1-3 years of customer service experience, preferably in a medical office.
Requirements
- Welcomes and greets all patients and visitors, in person or over the phone.
- Registers new patients and updates existing patient demographics by collecting detailed patient information.
- Collects outstanding patient balances.
- Obtains referrals and authorizations when required.
- Schedules follow up services and office visits for patients.
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Protects patient confidentiality, making sure protected health information (PHI) is secured.
- Ensures proper hand off of responsibilities once their task is completed.
- Meets established attendance criteria and starts work promptly.
- Respects and acknowledges the organizations commitment to cultural diversity.
- Consistently demonstrates good use of time and resources.
- Ensuring that all medical records are accurate and complete.
- Performs other position related duties as assigned.
- Has knowledge in healthcare systems operations and experience in navigating EMRs.
- Ability to answer multiple incoming telephone calls.
- Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
- Customer-oriented with ability to remain calm in difficult situations.
- Ability to work independently and manage multiple deadlines.
- Ability to comprehend established office routines and policies.
- Ability to keep financial records and perform mathematical tasks.
- Knowledge of Medical Terminology.
- Excellent verbal and written communication skills.
- Proficient interpersonal relations skills.
- Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
- Ability to navigate online health insurance portals to verify benefits.
- Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
- Complies with HR confidentiality standards.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Pet Insurance
- Health savings account
- Paid sick time
- Paid time off
- Paid holidays
- Profit sharing
- Retirement plan