Call Center Representative - Nashville, TN
US COMMUNITY CREDIT UNIONNashville, Tennessee, United States
Posted December 28, 2023
Full Time
About the Company
US Community Credit Union is a not‑for‑profit cooperative serving the Middle Tennessee region, dedicated to empowering residents through comprehensive financial education and tailored banking solutions. The credit union offers a full suite of services—including lending, wealth management, insurance, and financial literacy programs—that are designed to meet the diverse needs of its members. By prioritizing community outreach and personalized support, it distinguishes itself as a trusted partner for individuals and families seeking financial stability. Its commitment to member‑first principles and innovative product offerings makes it an attractive workplace for professionals who value service, collaboration, and impact.
Job Description
Call Center Representative role involves assisting members and potential members with telephone requests, explaining services, responding to problems, and directing phone calls to the appropriate area while providing excellent member service experience.
Requirements
- One year to three years of similar or related experience
- A high school education or GED
- Good listening and telephone skills
- Ability to operate a 10-key calculator, typewriter, and computer keyboard
- Ability to make decisions with minimum information
