Manager, Claims Operations- Auto Claims Core
USAATampa Campus
Posted May 28, 2026
103450 - 186210 USD
Full Time
About the Company
Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all. Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.
Job Description
USAA is seeking a Manager, Claims Operations- Auto Claims Core to manage and be accountable for auto and other claims operations member service employees. The role involves inspecting and reviewing quality of claim files, providing feedback, and driving awareness among employees. The candidate should have 6 years of progressive customer service, operational, military or leadership experience, including 2 years of claims handling experience and 2 years of direct team lead, supervisory or management experience.
Requirements
- Bachelor’s degree
- 6 years of progressive customer service, operational, military or leadership experience
- 2 years of direct team lead, supervisory or management experience
- Claims handling experience
- Insurance adjuster license within 6 months
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs