Manager, Claims Operations

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. As a Manager, Claims Operations, you will manage and be accountable for property and other claims operations member service employees who are responsible for serving our members and providing appropriate solutions as they investigate, evaluate, and negotiate the claim.

Requirements

• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency
• 2 years of direct team lead, supervisory or management experience
• Experience using and interpreting data to make decisions
• Demonstrated leadership, initiative, customer service and/or claims handling skills
• Acquisition and maintenance of applicable insurance adjuster license within 6 months’ time in role

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs