Service Delivery Manager
User Experience Researchers Pte.LtdLocation not specified
Posted January 28, 2026
Full Time
About the Company
USER is a Singapore‑based UX consultancy and digital transformation partner that helps organizations redesign work through human‑centred strategies and emerging technologies. The firm delivers end‑to‑end services—including user research, UX/UI design, data analytics, AI and low‑code solutions, usability testing, and talent acquisition—to a portfolio of 100+ multinational clients and government agencies across APAC. With offices in China, Japan, Vietnam and the Philippines, USER combines local market insight with ISO 9001:2015 and ISO 27001:2022 compliance to deliver secure, high‑quality digital experiences. Its agile, low‑code delivery model and dedicated usability testing lab set it apart as a flexible, innovation‑driven partner for businesses seeking sustainable, human‑centric digital growth.
Job Description
Seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project, ensuring smooth service delivery, SLA compliance, and effective technical solutioning.
Requirements
- Manage and oversee the system and solution maintenance project
- Provide technical solutioning support within Java Spring Boot environments
- Evaluate, prioritize, and manage L2 and L3 support tickets
- Monitor and enforce SLA adherence, compliance standards, and deliverables
- Maintain clear documentation, reporting, and governance for all service delivery activities
- Support agile delivery practices
Benefits
- Opportunity for professional growth and development
- Chance to work with a dynamic team
- Competitive salary and benefits package
