Junior Helpdesk Specialist

USmax Corporation is seeking a Junior Helpdesk Specialist to provide customer service support for customer requests when contacting the Single-Point-of-Contact IT Service Desk located onsite in St. Louis, MO.

Requirements

• Excellent verbal and written communication skills
• Strong understanding of advertising and communications practices
• Ability to demonstrate sound judgment and be comfortable in a public-facing role
• Operational experience with ServiceNow
• Experience within the Intelligence Community
• Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
• Ability to work independently and yet be effective within a team setting
• Ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications
• Previous customer service experience strongly desired
• Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it

Benefits

• Medical, dental, and vision insurance
• Retirement plan
• Paid time off
• Life insurance
• Long-term disability insurance