USmax Corporation is seeking a Junior Helpdesk Specialist to provide customer service support for customer requests when contacting the Single-Point-of-Contact IT Service Desk located onsite in St. Louis, MO.
Requirements
- Excellent verbal and written communication skills
- Strong understanding of advertising and communications practices
- Ability to demonstrate sound judgment and be comfortable in a public-facing role
- Operational experience with ServiceNow
- Experience within the Intelligence Community
- Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
- Ability to work independently and yet be effective within a team setting
- Ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
- Excellent skills in Microsoft Word, Excel, and other Office applications
- Proficient with Microsoft Office Applications
- Previous customer service experience strongly desired
- Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it
Benefits
- Medical, dental, and vision insurance
- Retirement plan
- Paid time off
- Life insurance
- Long-term disability insurance