RMA & RTV Operations Coordinator (Fully Remote)

Valatam seeks a detail-oriented RMA & RTV Operations Coordinator to support reverse logistics operations, including RMA processing, RTV tracking, customer communication, and outbound shipping support. The role involves issuing RMA numbers, responding to customer inquiries, and maintaining accurate RTV records.

Requirements

• Fluent English (C1/C2) and Spanish
• Excellent communication and problem-solving skills
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection

Benefits

• Annual pay increments
• Discretionary client bonuses (80% of clients award year-end bonuses)
• 7 U.S. federal holidays + 4 paid PTO days
• Monthly medical insurance stipend (after meeting eligibility criteria)
• Birthday / Anniversary bonuses + Gym / Wellness allowance
• Unlimited online fitness classes + company events & Christmas celebrations