Customer Success Manager (North America)

Valdera is empowering the world's most innovative manufacturers to bring their ideas to life by transforming how they source materials. We are an AI-native sourcing platform that digitizes the complex chemical and raw material supply chain, making it effortless for companies to discover suppliers, qualify materials, and build resilient supply chains at scale.

Requirements

• Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, expansion, and measurable business impact.
• Lead day-to-day relationships with customer owners and functional leads, aligning teams around execution, adoption, and delivery of outcomes.
• Translate platform usage into quantifiable outcomes such as cost savings, risk reduction, and supply chain resilience.
• Build and refine scalable processes, playbooks, and customer-facing materials to accelerate adoption and strengthen execution.
• Partner closely with Sales, Product, and Engineering to resolve issues, advocate for customer needs, and improve the product experience.