EHR Technical Support Specialist I

Join Our Team at Valley-Wide Health Systems, Inc. We are looking for a dependable, detail-oriented professional who thrives in a fast-paced environment.

Requirements

• Provide Tier I help desk support for EHR-related issues (phone, email, ticketing system)
• Troubleshoot and resolve routine issues such as user access, navigation, and basic workflows
• Document incidents, steps taken, and resolutions clearly and accurately
• Escalate complex issues following established support processes
• Support new hire onboarding and EHR orientation
• Provide one-on-one and small group training, including workflow guidance
• Create and maintain job aids, knowledge base articles, and training materials
• Communicate clearly with users on issue status and expected timelines
• Ensure compliance with HIPAA and organizational privacy standards
• Meet established help desk performance metrics and service expectations

Benefits

• Free Health Insurance (additional plan options available)
• Employer-paid Air Ambulance Coverage (MASA)
• Employer-paid Basic Life, LTD, STD
• Retirement Match
• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Paid Leave
• Vacation: 10 days accrued per year
• Sick Leave: 12 days accrued per year
• Holidays: 7 days per year + 3 Floating Holidays