Senior Customer Success Manager (F/M/D)
ValuedeskBielefeld, North Rhine-Westphalia, Germany
Posted January 2, 2024
Full Time
About the Company
Valuedesk GmbH is a comprehensive solution provider specializing in program optimization and efficiency improvements. They offer modules to analyze business needs, provide actionable recommendations, and implement complex programs through systematic coaching and software solutions. Valuedesk aims to enhance performance and financial outcomes while empowering employees for long-term success.
Job Description
This is an exciting opportunity for a Customer Success Manager at a growing SaaS company in a high-autonomy role. The role involves active relationship management, strategic growth, and delivering value to clients. Responsibilities include guiding clients on using the solution, proactively managing performance, and creating targeted dashboards. It’s a hybrid, office-first position offering remote work opportunities.
Requirements
- 3+ years of experience in Account Management, Management Consulting, or advisory roles in the B2B SaaS environment
- Experience with industrial or manufacturing sectors and a strong background in cost and process optimization
- Strategic thinking, analytical skills, and the ability to develop tailored solutions
- Strong communication and presentation skills at all levels of management
- Proficiency with CRM systems (HubSpot)
- Fluency in German and English, written and spoken
Benefits
- Hybrid working model
- Flexible working hours
- Freedom to choose your preferred work device
- Mentoring and support
- Learning and development program
- Employee referral program
- Competitive salary
- Company pension plan
- Public transport job ticket
- Business bike leasing
- Remote work options
