Customer Success Manager (f/m/d)
MossMunich, Bavaria, Germany
Posted August 14, 2025
Full Time
About the Company
Moss is a technology-driven solution for expense and financial management. Offering intelligent corporate credit cards, digital invoice processing, and automated accounting, Moss helps companies manage expenses simply and transparently while advancing core business processes with digital workflows. With time savings up to 16 hours monthly, Moss enables financial controllers, executives, HR teams, and operational staff to reduce repetitive tasks efficiently. Intuitive and tailored to German companies' needs, Moss ensures secure data hosting in Germany, offering high credit limits, employee credit cards, DATEV integration, and controlling features for maximum transparency and efficiency.
Job Description
Moss is seeking a Customer Success Manager to drive SaaS revenue growth through proactive engagement with finance professionals. The role involves identifying upsell opportunities, managing churn risks, guiding customers, and providing data insights to enhance their experience with Moss’ product. The company emphasizes impact, growth, and continuous improvement.
Requirements
- Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in both German (C2) and English (C1).
- In addition to the skills and attributes outlined, a customer obsessed mindset is required.
Benefits
- Top-of-market compensation package, including equity
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
- Tuition Reimbursement
- Relocation Assistance
