Customer Success Manager (m/f/d)
MercanisBerlin, Germany
Posted May 12, 2025
Full Time
About the Company
Mercanis offers an AI-driven procurement suite that integrates direct and indirect sourcing, supplier relationship management (SRM), and contract management into a cloud-based platform. Utilizing Mercu AI, the company automates repetitive tasks, optimizes complex workflows, and provides data-driven insights for strategic procurement. Key clients like BASF, GASAG, and Oventrop benefit from rapid implementation, high user acceptance, and measurable cost savings from day one.
Job Description
As a Customer Success Manager at Mercanis, you'll be a trusted advocate for customers, advising them on digital procurement strategies and collaborating with cross-functional teams to drive success. You will lead onboarding, translate strategic visions into actionable solutions, manage projects, and drive customer loyalty and growth.
Requirements
- Bachelor's or Master’s degree from a top university.
- Proven experience in consulting, customer success, account management, or sales with a strong focus on customer satisfaction.
- Skilled in working collaboratively within multidisciplinary teams.
- Confident in engaging with senior executives, especially in procurement and related functions.
- Prior experience in digitalization projects or enterprise software implementation.
- Fluent in both written and spoken English and German.
Benefits
- Autonomy and tremendous growth potential
- Attractive Compensation Package
- Modern Tools
- Responsibility & Creative Freedom
- Flexible Work Environment
- Team Spirit & Events
- Healthy & Energizing Snacks
- A Supportive Atmosphere
