Quality Analyst
Valuestream Business Solutions Pvt ltdBengaluru, Karnataka, India
Posted January 11, 2025
Full-time
About the Company
Valuestream Business Solutions offers BPO, consulting, managed IT services, and ISO certifications with a focus on quality and customer experience.
Job Description
Valuestream Business Solutions is seeking a Quality Analyst to conduct quality reviews, provide coaching and guidance, and deliver performance feedback. The ideal candidate should have knowledge of QC tools, Excel, and strong logical reasoning and problem-solving skills.
Requirements
- Conducts quality review of telephonic/chat conversations
- Knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback
- Provide coaching and guidance based on audit findings and delivers weekly/ongoing performance feedback to associates
- Ability to train and coach
- Strong logical reasoning and problem - solving skills
Benefits
- Upto 40K salary