Quality Analyst - Bangalore
Valuestream Business Solutions Pvt ltdBengaluru, Karnataka, India
Posted July 21, 2022
Full Time
About the Company
Valuestream Business Solutions offers BPO, consulting, managed IT services, and ISO certifications with a focus on quality and customer experience.
Job Description
Valuestream Business Solutions (VBS) is a company that provides Business/Knowledge Process Outsourcing services. They are seeking a Quality Analyst to conduct quality reviews, audit sales calls, and provide coaching and guidance to associates. The ideal candidate should have strong logical reasoning and problem-solving skills, and must meet specific eligibility criteria.
Requirements
- Conduct quality reviews of telephonic/chat conversations
- Audit sales inbound/outbound calls and/or correspondence
- Provide coaching and guidance to associates