Member Contact Operations Analyst (12-Month Contract)

We're looking for a detail-oriented, analytical thinker who thrives in a fast-paced environment and is passionate about leveraging technology to improve processes. Experience in Genesys Cloud admin will be integral for success in this role.

Requirements

• At least 2 years of post-secondary education in a relevant field
• Minimum 2+ years of experience in a contact center environment
• 1+ year back-end administrative experience with Genesys Cloud Platform
• Minimum 1+ year of experience with Database Management Systems (e.g., Power BI, SQL)

Benefits

• Generous Vacation
• Extra Stat Holidays
• Immediate Health Coverage
• Defined Benefit Pension