Major Incident Manager

The Major Incident Manager will be part of a team that manages multiple disciplines during a customer crisis. They will coordinate and solve complex customer crises, manage stakeholder communication, and ensure customer fulfillment. The role also involves strengthening and improving ITIL processes and implementing a continuous improvement cycle.

Benefits

• 40 days of annual leave
• Hybrid working: 40% from home, 60% in the office
• Flexible working hours and an extensive Health & Wellbeing budget (€300 per year)
• Full reimbursement of public transport commuting costs, pension scheme, and discounts on supplementary health insurance
• Modern facilities: on-site fitness, physiotherapy, and ergonomics services
• Plenty of development opportunities through the Vanderlande Academy
• Networking and community events within Vanderlande