Incident Manager Team Leader (x/f/m)
DoctolibParis, Ile-de-France, France
Posted January 15, 2026
Full Time
About the Company
We are committed to improving access to healthcare for everyone. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.
Job Description
We are looking for an Incident Management Team Leader to join the Doctolib Operations Center team in Production Engineering. As an Incident Manager Team Leader, your mission will be to improve the daily lives of care teams and patients by ensuring the reliability and operational excellence of our platform.
Requirements
- Lead, coach, and grow a team of Incident Managers, supporting their technical development and career progression
- Own the incident management program at scale, ensuring rapid response and resolution
- Partner with Tech and product organization to drive reliability improvements
- Lead change governance and production risk management
- Build structure in ambiguous environments and establish best practices
Benefits
- Free comprehensive health insurance for you and your children
- 25 days of paid leave and up to 14 RTT days per year
- Parent Care Program: additional leave on top of the legal parental leave
- Free mental health and coaching services through our partner Moka.care
- Meal vouchers worth €8.5 per day, with €4.5 covered by Doctolib
- For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
- Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy
- 50% reimbursement of public transportation subscription
- A work Council subsidy to refund part of a sport club membership or a creative class
- Lunch voucher with Swile card
