Senior Service Improvement Engineer
VanderlandeNorth Brabant, Netherlands
Posted August 19, 2025
Full Time
About the Company
Vanderlande is an employer that offers equal opportunities and considers candidates for all positions without regard to race, religion, skin color, national origin, gender, sexual orientation, age, marital status, or disability status.
Job Description
We are looking for a Senior Service Improvement Engineer to join our worldwide-operating Service Desk team. The ideal candidate will have a passion for stimulating continuous improvement and service excellence in a high-tech, customer-focused environment.
Requirements
- Bachelor's or master's degree in (Technical) Business Administration, Operations Management, Organizational Science, Information Management, or a related field
- At least 4-6 years of relevant experience in service improvement, technical support, or process technology within a complex, international environment
- Proven track record of successfully leading process optimization initiatives and cross-functional improvement projects
- Strong analytical skills with the ability to interpret complex data and translate findings into clear, actionable strategies and action plans
- Excellent interpersonal and communication skills, able to influence at multiple levels within the organization
- Advanced knowledge of ITIL practices; certifications in ITIL-, Lean-, Six Sigma-, or Agile-methodologies are highly desirable
- Fluent English is required; Dutch is an asset
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance