As Associate Coordinator, Client Services, you will support client-facing excellence and operations, including pitch and proposal coordination and client meetings and interactions for the Client Services teams.
Requirements
- Serve as the point of contact for internal client services leadership and cross-functions
- Create kick-off documents and meeting materials that support client deliverables
- Manage best practices across clients with enforcement of SOPs
- Coordinate with Business Operations, Digital, Creative, and Editorial teams to ensure timelines
- Partner with client services on tasks such as proposal or SOW preparation, call setup, status updates, and other coordination tasks for business development
- Pitch coordination: timelines, routing, and process management with Client Services Leadership
- Support meeting coordination and routing of agenda items and action items post-call to ensure clarity and accountability
- Support team meetings management and scheduling
- Client Responsibility: Support regular project status meetings with internal core team and clients as necessary
- Prepare, schedule, and participate in client status meetings as needed; document notes and action items for follow-up
- Maintain contact with clients as a support function for timely and quality deliverables
- Client-facing responsibilities as needed
- Internal Responsibility: Participate in department-wide meetings, training, and activities
- Understand and follow processes and best practices
- Participate in company trainings, meetings, and functions
- Business Development: Partner with client services teams to support Vaniam Group business development initiatives
- Help traffic the pitch development process with internal teams, including setting up communication channels, creating timelines, documenting next steps, holding team members accountable for assignments, and coordinating deliverables
Benefits
- 100% remote environment with opportunities for local meetups
- Positive, diverse, and supportive culture
- Passionate about serving clients focused on cancer and blood diseases
- Investment in you with opportunities for professional growth and personal development through Vaniam Group University
- Health benefits – medical, dental, vision
- Generous parental leave benefit
- Focused on your financial future with a 401(k) plan and company match
- Work-life balance and flexibility
- Flexible time off policy for rest and relaxation
- Volunteer time off for community involvement
- Emphasis on personal wellness
- Virtual workout classes
- Discounts on tickets, events, hotels, childcare, groceries, etc.
- Employee assistance programs
