Service Desk Technician III
VANTAGE CREDIT UNIONSaint Charles, Missouri, United States
Posted May 26, 2026
70000 - 78000
Full Time
About the Company
Vantage Credit Union is a member‑owned, not‑for‑profit financial institution headquartered in St. Louis that offers a full range of banking and investment services, including checking, savings, mortgages, loans, credit cards, insurance, and financial‑literacy programs. By prioritizing member‑owners over shareholders, the credit union delivers competitive rates, lower fees, and personalized service that sets it apart from traditional, stock‑holder‑driven banks. Vantage’s commitment to community‑focused financial solutions is reinforced by its “Go Bankless” initiative, encouraging members to take control of their finances in a transparent and cost‑effective environment. Federally insured by the NCUA, Vantage Credit Union combines robust product offerings with a culture of member‑first service.
Job Description
Service Desk Technician III provides technical guidance and support to Tier 1 and Tier 2 Service Desk technicians, facilitates technical deep dives, and resolves issues related to end user computing hardware and IT environment.
Requirements
- Aptitude for efficiently assessing the scope, impact, and path to resolution of problems.
- Ability to effectively communicate, both written and verbal, with technical and non technical stakeholders.
- Advanced understanding of Windows and macOS operating systems, including but not limited to boot processes, profile loading, authentication mechanisms, system recovery, logging, and Mobile Device Management.
