Customer Care Rep-Special Markets

Vantage Apparel is seeking a Customer Care Representative - Special Markets to provide dedicated support to customers and sales representatives, ensuring efficient and accurate handling of inquiries and orders. The role requires strong communication and teamwork skills, with a focus on delivering timely and professional customer service experiences.

Requirements

• Maintain up-to-date knowledge of commissions, royalties, licensing requirements, bar codes, hang tags, UPC creation and management, and other elements unique to Special Markets programs.
• Partner with internal teams to identify appropriate licensing agencies and ensure compliance with selling and distribution requirements across retail channels.
• Collaborate with Special Markets accounts and sales representatives to deliver timely, efficient, and professional customer service experiences.
• Respond to inbound customer inquiries and order status requests, providing accurate information and proactive support throughout the order lifecycle.
• Set up new customer accounts with complete and accurate information to support efficient order processing and communication.
• Create and request logo mockups with various colorways for customer review and approval.
• Act as a subject matter expert on Vantage products and decoration methods, offering informed guidance to customers and internal teams.
• Process and manage sales allowances, including documentation and accurate application to customer accounts.
• Oversee the full order lifecycle for Special Markets accounts, from entry to delivery, ensuring accuracy, compliance, and customer satisfaction.
• Contribute to continuous improvement initiatives by sharing feedback and suggesting enhancements to workflows, processes, and customer engagement.

Benefits

• Competitive compensation plan, base salary, and annual incentive
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• 401-k plan with company match
• Comprehensive Paid Time Off and Holidays
• Continuing Education Reimbursement