Marketplace Customer Service Specialist
Speedway Motors, IncLincoln, Nebraska, United States
Posted April 2, 2026
Full Time
About the Company
Speedway Motors is the oldest speed shop in the USA, one of the biggest, and we help millions of car enthusiasts, racers, and gearheads create meaningful experiences.
Job Description
We are looking for a Marketplace Customer Service Specialist to join our team. The successful candidate will have a knack for navigating online marketplaces like Amazon, eBay, and Walmart while delivering an exceptional customer experience.
Requirements
- Serve as frontline support for marketplace customers (Amazon, eBay, Walmart) via tickets, CRM, and phone.
- Navigate marketplace platform policies and systems to manage orders, compliance, metrics, and seller feedback.
- Address preâ and postâorder inquiries including product information, availability, fitment, and issue resolution.
- Monitor and resolve problem orders, cases, claims, credits, and account actions to minimize loss and escalation.
- Collaborate crossâfunctionally (Operations, QC, Compliance, CX) to improve workflows and prevent recurring issues.
- Maintain accurate order entry and tracking using ERP and multichannel retail tools.
- Contribute to process improvements, highâimpact projects (e.g., ASIN matching, content optimization), and team meetings.
Benefits
- Comprehensive Health, Dental and Vision Insurance
- Retirement Plan with Company Match
- Paid Time Off
- Paid Holidays
- Continuing Education Reimbursement
- Wellness Program and Healthy Living Reimbursement
- Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses.
