This position is a key member of the Technical Support team providing technical support to engineers for our full suite of RISA products.

Requirements

Bachelor’s degree (or higher) in Civil or Structural Engineering
3 to 5 years structural design engineering experience
PE license required
Experience with the RISA and ADAPT product suite is preferred
Experience working directly with customers, in any industry, is a plus
Confident when speaking to customers over the phone
Team player, self-motivated, and positive 'can do' attitude
Possess strong problem-solving skills
Communicate comfortably with knowledgeable as well as novice users to resolve technical issues via both telephone and email
Write clear and concise documentation of issues for users and to be used for in-house development
Multi-task between several customers supports and other tasks at the same time
Follow through with the customers until their issue is resolved

Benefits

3 weeks of Paid Time Off
12 paid holidays
Medical, Dental, Vision insurance starting the 1st of the month following date of hire
Short Term and Long-Term Disability Benefits
Flexible Spending Account & Health Savings Account
Life & AD&D insurance
401(k) with a 5% employer match
Annual Bonus
Pet Insurance
Employee Assistance Program

Requirements

Bachelor’s degree (or higher) in Civil or Structural Engineering

3 to 5 years structural design engineering experience

PE license required

Experience with the RISA and ADAPT product suite is preferred

Experience working directly with customers, in any industry, is a plus

Confident when speaking to customers over the phone

Team player, self-motivated, and positive 'can do' attitude

Possess strong problem-solving skills

Communicate comfortably with knowledgeable as well as novice users to resolve technical issues via both telephone and email

Write clear and concise documentation of issues for users and to be used for in-house development

Multi-task between several customers supports and other tasks at the same time

Follow through with the customers until their issue is resolved

Benefits

3 weeks of Paid Time Off

12 paid holidays

Medical, Dental, Vision insurance starting the 1st of the month following date of hire

Short Term and Long-Term Disability Benefits

Flexible Spending Account & Health Savings Account

Life & AD&D insurance

401(k) with a 5% employer match

Annual Bonus

Pet Insurance

Employee Assistance Program