Structural Engineer, Technical Support (Software)
VectorworksCalifornia, United States
Posted June 20, 2025
90000 - 100000 USD
Full Time
About the Company
As a global leader in design and BIM software, we empower over 650,000 professionals in the architecture, landscape, and entertainment industries to bring their visions to life. Our innovative platform enables designers to create data-rich, visual models while collaborating seamlessly with on- and offsite teams throughout the project lifecycle. With a commitment to nurturing innovation since 1985, we're dedicated to helping designers capture inspiration and turn it into reality. Join our team and explore current job opportunities on our careers page.
Job Description
This is a key member of the Technical Support team providing technical support to engineers for RISA products. The Technical Support Engineer works in a collaborative way to deliver great customer experience, resolving customer issues. The role involves giving superior customer service, working closely with customers, ensuring customer satisfaction, and exercising discretion and independent judgment in resolving complex technical customer issues.
Requirements
- Bachelor’s degree (or higher) in Civil or Structural Engineering
- 3 to 5 years structural design engineering experience
- PE license required
- Experience with the RISA and ADAPT product suite is preferred
- Experience working directly with customers, in any industry, is a plus
Benefits
- 3 weeks of Paid Time Off
- 12 paid holidays
- Medical, Dental, Vision insurance
- Short Term and Long-Term Disability Benefits
- Flexible Spending Account & Health Savings Account
- Life & AD&D insurance
- 401(k) with a 5% employer match
- Annual Bonus
- Pet Insurance
- Employee Assistance Program
