Senior Product Support Engineer

Veeco is seeking a Senior Technical Support Engineer to provide engineering level support to customers, customer support personnel, and field support staff who are focused on diagnosing, troubleshooting, repairing, and debugging Laser Annealing products.

Requirements

• BS Degree in Engineering or similar technical field and 8+ years of experience or MS and 6+ years of experience infield service, applications engineering, or customer support in a high-tech manufacturing environment relevant electrical and mechanical systems.
• Semiconductor capital equipment experience.
• CO2 laser experience.
• Good communication skills with a collaborative and team-building attitude.
• Proficient in both English and Chinese.
• Good organizational skills with an aptitude in formulating plans for system failure.
• Experience in systems troubleshooting and capability in forming a cross functional team for issue resolution.
• Experience interfacing with the marketing and sales organizations to manage product roadmaps and customer requests.
• Ability to multi-task and work with a cross-functional team in a matrixed organization.
• Ability to travel 20%-30% domestically and internationally.