Senior Product Support Engineer

Veeco is looking for a Senior Product Support Engineer to join their Technical Product Support organization. The successful candidate will provide technical support to customers and field personnel, diagnose system level failures, and participate in customer account meetings. They will also be responsible for instructional presentations and composing technical documents. The ideal candidate will have 8 years of experience in field service, applications engineering, or customer support in a high-tech manufacturing environment, a B.S. degree in a technical field, and semiconductor capital equipment experience.

Requirements

• B.S. degree in a technical field (EE) preferred
• 8 years' experience in field service, applications engineering, or customer support in a high-tech manufacturing environment
• Semiconductor capital equipment experience
• Good communication skills with a collaborative and team-building attitude
• Good organization skills with an aptitude in formulating plans for system failure
• Experience in troubleshooting systems and capability in forming a cross functional team for issue resolution
• Experience interfacing with the marketing and sales organizations to manage product roadmaps and customer requests
• Demonstrated ability to multi-task and work with a cross-functional team in a matrixed organization