Customer Success Manager

We're looking for a Customer Success Manager to help build and scale the next generation of Customer Success at Velixo, guiding customers through their lifecycle and working closely with partners and internal teams.

Requirements

• 2+ years of experience in Customer Success, Account Management, or Support within a SaaS or ERP environment
• Strong ability to communicate complex ideas clearly to both technical and non-technical audiences
• Experience working with customer data (usage metrics, engagement signals) to drive decisions
• Ability to manage multiple priorities across a portfolio of customers
• Strong problem-solving and critical thinking skills
• Collaborative mindset with the ability to work cross-functionally with Sales, Support, Product, and Partners
• Advanced proficiency in Microsoft Excel or similar tools for analysis; experience with ERP/accounting systems is highly valued

Benefits

• Competitive salary
• Comprehensive benefits package
• Remote work environment
• Career growth opportunities
• Dynamic and supportive team