Customer Success Manager

veritree is an award-winning climate tech start-up based in Vancouver. The Customer Success Manager is responsible for cultivating strong customer relationships and proactively engaging customers throughout their veritree journey from go-live to renewal.

Requirements

• 4+ years of B2B customer-facing experience with a high degree of comfort meeting and presenting to executive-level contacts.
• Exceptional communication skills whether over email, phone call, video call, or in-person.
• Proficient using Excel, Hubspot (or other project management tool), Slack, and Google.
• Experience working in a fast-paced work environment with the ability to work independently, prioritize responsibilities, and manage time effectively.

Benefits

• Competitive salary with a performance-driven framework that ensures fair and consistent compensation reviews, tied to individual impact and business growth
• Extended health, dental, and vision benefits
• Additional Health Spending Account (HSA) / Lifestyle Spending Account (LSA) to support your well-being and lifestyle interests
• A variety of time-off programs, including vacation, personal days, and a 4-week remote work program each year
• Employee discount with tentree, our sister company
• A flexible, hybrid work environment designed for collaboration and focus-driven impact