The Customer Success Manager is responsible for ensuring that Velsera’s most strategically important Customers achieve their expected outcomes with Velsera-based solutions. They work with customers to build Customer Success Plans, establish critical outcomes, and key performance indicators, and apply a deep understanding of Customer Health to maximize their achievement.
Requirements
- Extensive experience in customer-facing technical sales or technical delivery roles
- Strong relationship-building skills, both directly with customers and with Velsera internal partners
- Familiarity with outcome-based approaches to helping customers articulate and deliver their objectives
Benefits
- People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health.
- Patient focused. We act with swift determination without sacrificing our expectations of quality.
- Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers.
- Curious. We ask questions and actively listen in order to learn and continuously improve.
- Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard.