Customer Success Manager

The Customer Success Manager is responsible for ensuring that Velsera’s most strategically important Customers achieve their expected outcomes with Velsera-based solutions. They work with customers to build Customer Success Plans, establish critical outcomes, and key performance indicators, and apply a deep understanding of Customer Health to maximize their achievement.

Requirements

• Extensive experience in customer-facing technical sales or technical delivery roles
• Strong relationship-building skills, both directly with customers and with Velsera internal partners
• Familiarity with outcome-based approaches to helping customers articulate and deliver their objectives

Benefits

• People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health.
• Patient focused. We act with swift determination without sacrificing our expectations of quality.
• Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers.
• Curious. We ask questions and actively listen in order to learn and continuously improve.
• Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard.