Director Customer Experience
Ventura FoodsIrvine, California, United States
Posted December 20, 2025
146200 - 194957.7 USD year
Full Time
About the Company
Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses.
Job Description
Director Customer Experience position at Ventura Foods, a leading B2B food manufacturing company. The successful candidate will lead the implementation of the CX roadmap, build a sustainable CX operating model, and champion a customer-centric culture across all functions.
Requirements
- Lead the execution of the CX roadmap and customer journey mapping initiatives
- Design and implement a scalable CX operating model
- Drive continuous improvement in customer service operations
- Develop and maintain dashboards and measurement systems
- Oversee the Voice of Customer (VoC) program
- Educate and engage the organization on CX best practices
- Lead, coach, and develop a high-performing CX team
- Collaborate with senior leadership and cross-functional teams
- Monitor and report on CX program effectiveness
Benefits
- Medical, Prescription, Dental, & Vision coverage
- Profit Sharing and 401(k) matching
- Paid Vacation, Sick Time, and Holidays
- Employee Appreciation Events
- Employee Assistance Programs
