Customer Support Specialist

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

Requirements

• Relevant qualification or equivalent time in a customer service support role
• 0-2 years experience working in customer support in the software industry with SaaS experience preferred
• Direct experience in technical support troubleshooting or consulting with demonstrated high customer satisfaction.
• Direct experience engaging with customers through remote work technologies including meeting applications, screen sharing, etc.
• Demonstrated excellence in written and verbal English communication skills, with an ability to communicate technical details to people with a varying range of technical abilities
• Ability to prioritise amongst tasks, and various channels of incoming work, remaining solution-focused and proactive even when under pressure
• Strong organisational and time management skills with an ability to work autonomously and meet deadlines
• Passionate about learning new software, able to build, retain, and apply knowledge across a variety of product areas
• A team player that’s self-motivated, willing to learn and take ownership of own development
• Demonstrated ability to operate independently with minimal guidance while performing your duties
• Experience working within a collaborative team environment and contributing to positive company culture

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance