Support Specialist - Accounting & Payments

Veracross is seeking a Support Specialist to provide customer support for its Accounting & Payments products. The successful candidate will interact with customers via multiple channels, provide exceptional end-user support, and troubleshoot technical problems.

Requirements

• 1-2 years of customer support experience in a school business office or in customer support within the software industry
• Prior knowledge and experience with accounting, online payment processing, and/or banking industry in Australia
• Fluency in English with excellent verbal and written communication skills
• Ability to multi-task, continually reprioritize work, and work under various constraints

Benefits

• Paid leave as a primary parent and secondary parent when welcoming a new child into the family
• Flexible working environment
• Hybrid options (work from home and the office)
• Wellbeing allowance
• Massage allowance
• Hour-long lunches
• Finish work on time